Refund policy

Last Updated: 1 January 2026

This Refund Policy outlines the conditions under which refunds are processed for purchases made from Aachi Craft Candles.

1. Eligibility for Refund

Refunds are applicable only if all the following conditions are met:

  • The refund request is raised within 7 days of delivery.
  • The product is unused, unburned, and in original condition.
  • All original packaging, labels, and accessories are intact.
  • An open box video is mandatory showing the issue clearly.

If any of the above conditions are not satisfied, the refund request will not be approved.

2. Non-Refundable Items

  • Customized or personalized products
  • Bulk or wholesale orders
  • Products damaged due to improper handling or usage
  • Orders without an open box video

3. Refund Process

Once we receive and inspect the returned product:

  • You will be notified regarding approval or rejection of the refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are usually completed within 7–10 working days.

4. Shipping Charges

Shipping and handling charges are non-refundable.

If a refund is approved, only the product value will be refunded.

5. Partial Refunds

Partial refunds may be issued in cases where:

  • The product is returned in a damaged or incomplete condition
  • Original packaging is missing or altered

6. Late or Missing Refunds

If you have not received your refund within the mentioned timeline:

  • Please check with your bank or payment provider.
  • Contact us if the issue persists.

7. Contact Information

For refund-related queries, please contact:

Aachi Craft Candles
📞 Phone: 9131549442
📧 Email: aachicraft5842@gmail.com

By placing an order on our website, you agree to this Refund Policy.